Privacy policy

“OGRE AI”, “we”, “us”, “ours” mean OGRE ARTIFICIAL INTELLIGENCE S.R.L., as well as its subsidiaries and affiliates (collectively, “Ogre AI” care about your privacy and are committed to processing your personal data in accordance with fair information practices and applicable data privacy laws.

This Privacy Policy (i) describes how we collect, use, protect, share, and transfer your personal data; and (ii) describes your rights and choices regarding your personal data, and how to exercise those rights with Ogre AI.

Scope of this Privacy Policy

This Privacy Policy applies to personal data we collect when you visit this website and apps that we operate. We may also collect information from you in other ways, including information collected during technical support contacts, on registration forms, in person (e.g., business cards), and from third parties. If we provide a separate or supplemental notice when we collect personal data from you, that notice will control to the extent of any conflict.

Personal Data We Collect and How We Collect It

The information Ogre AI may collect about you includes:

• Contact information such as your name, postal address, telephone number and email address.

• Information about your professional interests and experiences with our products or services.

• Business and marketing information that helps us provide our services to you, including your contact, language and marketing preferences.

• Transaction information, including purchase history, order and contract information, delivery and technical support details, and billing information.

• Technical information, such as details about your device, your browser, how you use our website, including what pages of our websites you visit and when, and IP addresses.

• Security data used for authentication and fraud prevention.

Ogre AI collects this information in several ways:

• Through registration, surveys and other online forms.

• As part of an ongoing sales process.

• While providing technical support, consultation, live chat or product information.

• Through the process of maintaining and upgrading our products.

• Through automated means such as communications protocols, email communications, cookies, web beacons and pixels, and other related technologies

• Through our website  

• Through your participation in surveys, contests and promotions.

• Through your use of social connectors and Ogre AI-affiliated social networking areas, including interactions with us on third-party social media platforms.

• Through your interest in Ogre AI ads placed on third-party sites.

• Through using statistical analysis or other automated means to make inferences about your interest in particular Ogre AI products and services.

Personal data or other data collected online may also be combined with information you provide to us through other sources such as product registration, call centers, or in conjunction with events such as trade shows, training seminars, contests and promotions, and conferences. Where permitted by applicable law, other information gathered from social media platforms and other published sources may be added to the data you provide.

We will only collect the information that we deem necessary for the purposes listed below. As a result, we may not be able to address a request or provide a product or a service if we are missing some of this information.

How We Use Your Personal Data

Ogre AI may use your personal data in the following ways:

• To fulfill subscription requests, orders for software and services made online and to provide other information you request.

• To provide customer support, and communicate with you about your orders, purchases or accounts with us, requests, questions and comments.

• To manage our relationship with our vendors, suppliers and other business partners, and communicate with them.

• To inform you about important news about Ogre AI, our new products and services, product updates, technical support issues, events and special offers we think you may be interested in.

• To make the Website easier for you to use, such as by identifying you across platforms or devices for a consistent user experience, and customizing content and advertising relevant to your interests through analytics and profiling technology.

• To facilitate the use of certain features of the Website, including collaborative forums and communication channels

• To protect the security and integrity of Ogre AI Website,  systems, servers and other technical assets.

• To prevent and detect fraud or other prohibited or illegal activity.

• To anonymize some of this data where Ogre AI wants to gain insights about history, processes, operations and customer experiences that do not require information that can be associated with an identifiable individual.

• To operate, evaluate and improve our business (including developing new products and services; managing our communications; and performing accounting, auditing, billing, reconciliation and collection activities).

• To meet legal requirements, or as required by a judicial process or a government request, and to establish, exercise or defend a legal claim.

• To comply with industry standards and our policies.

• Prevent, detect, analyze and manage commercial risks;

• Carry out research and analysis, including analysis of our customer base and other individuals whose Personal Data we collect as explained in this Privacy Policy;

• Provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you have expressed;

• Personalize your experience when using our OGRE Services or visiting third-party websites by presenting information and advertisements tailored to you;

• Allow you to participate in contests and similar promotions, and to administer these activities. Some of these activities have additional terms and conditions, which could contain additional information about how we use and disclose your Personal Data, so we suggest that you read these carefully;

• Facilitate social sharing functionality;

• Manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; IT systems; data and website hosting; data analytics; business continuity; and records, document and print management;

• Resolve complaints, and handle requests for data access or correction;

In addition, we analyze our web services such as browser session page views, registrations, demos, downloads and email responses in aggregate and sometimes at the individual level in order to improve the quality of those offerings and to better tailor our marketing to our customers' needs. We may also use statistical analysis to accomplish the purposes listed above, including to better understand your marketing preferences and tailor our offerings to you.

We may process your personal data for the above purposes when:

• It is needed for contract performance or to take steps to enter into a contract with you,

• Ogre AI needs it to comply with certain legal obligations,

• Ogre AI’ legitimate business interests require it, including for marketing and improving our services, protecting against fraud and other liabilities, ensuring compliance and our ability to assert legal defenses, and guaranteeing the security our networks and systems, and

• We obtain your consent, for example before sending you promotional emails about Ogre AI products and services.

How We Share and Transfer Your Personal Data

We will not sell, rent, lease, or disclose your personal data to others except as described in the Privacy Policy.

We may also disclose your personal data to third parties, including:

• Our vendors, subcontractors, and processors; and/or business partners for purposes related to those described above

• Companies in connection with an investment round, sale or transfer of all or part of our business or assets

• Law enforcement or other government officials upon request if we believe such disclosure necessary or appropriate

• As we otherwise believe is necessary to protect our rights or property, including the security and integrity of the Website.

Due to the global nature of our business, for the purposes set out above we may transfer Personal Data to parties located in other countries. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities. By providing Personal Data and other information to Ogre AI, and/or by sending a communication to an "ogre.com" e-mail address, you understand and consent to the collection, use, processing disclosure and transfer of such information in the Romania and other countries or territories, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of this Privacy Policy. Further, please note that any communication you send to an "ogre.com" e-mail address will be routed through Romania.

Your Rights and Choices

The GDPR, and/or the UK Data Protection Act/UK GDPR provide you with certain rights regarding your personal data. A brief description of some of those rights follows:

• Access, Correction and Portability. You may reasonably access the personal data relating to you. You also have the right to request to correct incomplete, inaccurate or outdated personal data. To the extent required by applicable law, you may request the transmission of the personal data you have provided to us to you or another company.

• Objection. You may object to any uses or disclosures of your personal data that are not (i) required by law, (ii) necessary for the fulfillment of a contractual obligation or (iii) required to meet a legitimate need of Ogre AI. If you do object, we will work with you to find a reasonable accommodation.

• Deletion. You may also request the deletion of your personal data, as permitted under applicable law. This may apply, for instance, where this information is outdated or the processing is no longer necessary or is unlawful; where you withdraw your consent to our processing based on such consent; or where we determine we should accommodate an objection you have raised to our processing. However, sometimes we may need to retain your personal data. For example, this may occur in situations in which we need to comply with our legal obligations, for the establishment, exercise, or defense of legal claims, or in some cases, to fulfill the purposes for which your information was gathered.

• Restriction of Processing. You may request that we restrict processing of your personal data while we are processing your request or complaint pertaining to (i) the accuracy of your personal data, (ii) the lawfulness of the processing of your personal data, or (iii) our legitimate interests in processing this information. You may also request that we restrict processing of your personal data if you wish to use the personal data for litigation purposes.

• Withdraw your Consent. You may withdraw any consent you previously gave us regarding the processing of your personal data at any time. Such withdrawal will not affect the lawfulness of the processing before your consent was withdrawn.

To exercise your rights, please send us an email to office@ogre.ai or contact us using the information provided in the contact section. In all cases, you have a right to file a complaint with a data protection authority in the country of your habitual residence, your place of work or where you consider that your privacy rights have been infringed.

Data Security and Data Retention

Ogre AI takes care to guard the security of your personal data. We apply appropriate physical, technical and organizational measures that are reasonably designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. We maintain a comprehensive information security program that is proportionate to the risks associated with the processing. We use enhanced security measures when processing any sensitive information, such as by employing encryption technology when collecting or transferring credit card information.

We keep your personal data for as long as necessary to fulfill the purposes outlined in this Policy, to adhere to our policies, and for any period as legally required or permitted by applicable law.

External Links

Links to third-party websites from our Website are provided solely as a convenience to you. If you use these links, you will leave this site. We have not reviewed these third-party sites and do not control them. Ogre AI does not assume responsibility for any of these sites, their content, or their privacy policies. Ogre AI does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site, you do so at your own risk and we invite you to read their privacy policies.